Terms of Service

Happy Life Ranch, LLC — Terms of Service

Last Updated: September 2026

Welcome to Happy Life Ranch, LLC (“Happy Life Ranch,” “we,” “our,” or “us”). By accessing our website, placing an order online, enrolling in a subscription, purchasing from us in person, or otherwise using our services, you agree to these Terms of Service. Please read them carefully.

1. Overview

Happy Life Ranch provides pasture-raised meats, poultry, eggs, dairy, seafood, farm goods, and related products and services.

These Terms of Service govern purchases made through our website, in person, and through other ordering methods offered by Happy Life Ranch.

By using our website, placing an order, enrolling in a subscription, or purchasing from us, you acknowledge and agree to these Terms.

2. All Sales Are Final

Due to the perishable nature of our products—including meats, poultry, seafood, dairy, eggs, and other farm goods—all sales are final. We do not accept returns or exchanges.

Please review your order carefully before completing your purchase.

If your order is damaged, compromised, incorrect, or missing an item, please contact us within 24 hours of receiving your order at info@happyliferanch.com or 630-877-7718 so we can review and address legitimate concerns.

Additional information regarding product issues is provided in Section 10, Returns & Product Issues.

3. Pricing

All product prices, including products purchased through a subscription, are subject to change without prior notice.

Prices displayed at the time of purchase may not reflect future pricing.

Unless otherwise specifically stated, subscription discounts are applied to the current price of eligible products at the time each subscription order is processed.

By placing an order or participating in a subscription, you acknowledge that product prices may change and that future orders may be charged at different prices.

4. Orders & Payment

Payment is generally due at the time of checkout unless Happy Life Ranch has authorized another payment arrangement.

By submitting payment information, you authorize Happy Life Ranch to charge the selected payment method for your order and, when applicable, recurring subscription orders in accordance with the subscription terms accepted at enrollment.

For purchases made in person or through another ordering method, submitting payment constitutes acceptance of these Terms.

Happy Life Ranch reserves the right to refuse or cancel an order when reasonably necessary, including in cases of suspected fraud, inventory or product availability issues, or errors in pricing or product information.

5. Delivery & Pickup

Orders will be delivered or made available for pickup based on the delivery or pickup option selected at checkout.

Customers are responsible for providing accurate contact, pickup, and delivery information.

Delivery Orders

Because Happy Life Ranch products are perishable and may require refrigeration or freezing, customers are responsible for providing an appropriate means of keeping their products cold at the time of delivery.

If someone will not be available to personally receive the order, the customer is responsible for providing a properly sized cooler, insulated container, or other appropriate cold-storage method in an accessible location at the designated delivery address.

The cooler or container must be large enough to accommodate the customer's entire order.

Once an order has been delivered to the customer's designated delivery location, responsibility for the products transfers to the customer. Happy Life Ranch is not responsible for spoilage, thawing, temperature changes, weather exposure, theft, animals, insects, or other loss or damage occurring after delivery, including circumstances resulting from the customer failing to provide an appropriate means of keeping the products at a safe temperature.

Pickup Orders

Customers selecting pickup are responsible for picking up their orders within the applicable pickup period.

Customers are responsible for bringing appropriate coolers, insulated containers, or other means of maintaining safe product temperatures while transporting perishable or frozen products from Happy Life Ranch to their destination.

Once an order has been picked up and leaves Happy Life Ranch's possession, the customer assumes responsibility for properly transporting, handling, refrigerating, freezing, and storing the products.

6. Unclaimed Pickup Orders

Happy Life Ranch has limited refrigerated and freezer storage space and cannot hold completed pickup orders indefinitely.

The 14-day holding period begins on the date Happy Life Ranch notifies the customer that the order is ready for pickup.

Paid Orders

If a paid order is not picked up within 14 days of the customer being notified that the order is ready, the products will no longer be held or reserved for that customer and may be returned to Happy Life Ranch inventory and made available for resale.

The amount paid for the products in the unclaimed order, excluding taxes, processing fees, delivery or shipping charges, and any other applicable fees, will be applied as a credit to the customer's Happy Life Ranch account.

The customer account credit does not expire and may be applied toward a future eligible Happy Life Ranch purchase.

Cash, check, credit card, debit card, or other monetary refunds will not be issued for orders that are not picked up within the 14-day pickup period.

Unpaid Orders

If an unpaid order is not picked up and paid for within 14 days of the customer being notified that the order is ready, the order will be canceled and the products may be returned to inventory.

No account credit will be issued for an unpaid order.

Prior Arrangements

The 14-day unclaimed-order provisions will not apply when the customer contacts Happy Life Ranch before the expiration of the 14-day pickup period and alternative pickup arrangements are agreed upon by Happy Life Ranch.

Any extension or alternative pickup arrangement must be approved by Happy Life Ranch.

Fresh & Refrigerated Products

Certain fresh and refrigerated products have limited shelf lives and may not remain suitable for sale or consumption throughout the entire 14-day holding period.

Happy Life Ranch cannot guarantee the availability or condition of individual short-dated or perishable products for the entire 14-day period and reserves the right to remove, replace, return to inventory, donate, or otherwise appropriately handle those products when necessary for product quality or food safety.

Customers are encouraged to pick up orders containing fresh dairy or other short-dated products as soon as possible after receiving their pickup notification.

7. Subscriptions & Subscription Discount

Happy Life Ranch subscription customers receive a 10% discount on eligible subscription purchases in exchange for regularly participating in the recurring subscription program.

Customers may occasionally skip or cancel individual subscription orders when needed. However, the subscription discount is intended for customers who regularly receive their scheduled subscription orders.

50% Participation Requirement

If a customer cancels or skips 50% or more of their scheduled subscription orders during any rolling six-month period, the customer will no longer be eligible for the 10% subscription discount.

Happy Life Ranch may remove the 10% subscription discount from future subscription orders after the customer reaches this threshold.

Removal of the discount does not necessarily cancel the customer's subscription. The subscription may continue at the regular current price unless the customer cancels the subscription in accordance with the applicable subscription cancellation terms.

Happy Life Ranch reserves the right to periodically review subscription activity to determine continued eligibility for the subscription discount.

Subscription discounts apply only to eligible products and may not be combined with certain other promotions, discounts, or offers unless specifically authorized by Happy Life Ranch.

8. Subscription Pricing & Recurring Payments

By enrolling in a Happy Life Ranch subscription, you authorize Happy Life Ranch to automatically charge your selected payment method for recurring subscription orders according to the frequency selected when the subscription is established.

Product prices are subject to change. The 10% subscription discount, while the customer remains eligible, will be applied to the then-current eligible product price.

Customers are responsible for maintaining valid and current payment information associated with their subscription.

Subscription customers may manage, skip, pause, or cancel their subscriptions subject to the options and deadlines made available through their Happy Life Ranch account and the terms disclosed at enrollment.

9. SMS/Text Messaging

By providing your phone number and consenting to receive text messages where required, you may receive SMS/text communications from Happy Life Ranch relating to:

Order updates;


Delivery or pickup notifications;


Account-related communications; and


Promotions, specials, ranch news, and announcements where you have consented to receive marketing communications.


Message frequency may vary. Standard carrier message and data rates may apply.

You may opt out of marketing text messages at any time by replying STOP or contacting Happy Life Ranch.

Transactional communications necessary to complete or service an order may be treated separately from marketing communications as permitted by applicable law.

Happy Life Ranch will send SMS communications in accordance with applicable law.

10. Returns & Product Issues

Because Happy Life Ranch sells perishable products, we cannot accept returns or exchanges.

If there is a legitimate issue with an order—including damaged packaging, missing items, incorrect products, or a delivery issue—the customer must notify Happy Life Ranch within 24 hours of receiving the order so that we can evaluate the circumstances.

Please provide photographs or other information regarding the product or packaging when requested so we can properly evaluate the issue.

While all sales are final, we are committed to treating our customers fairly. When Happy Life Ranch determines that a legitimate fulfillment or product issue occurred, we may, at our discretion, provide a replacement product, account credit, refund of the affected item, or another appropriate resolution.

Contact:

Email: info@happyliferanch.comPhone: 630-877-7718

11. Product Availability & Substitutions

Happy Life Ranch products are produced and sourced in limited quantities and may sell out or become unavailable without notice.

If an ordered product becomes unavailable before fulfillment, Happy Life Ranch may, when appropriate:

Substitute a comparable product with the customer's approval;


Provide an account credit;


Refund the amount paid for the unavailable product; or


Contact the customer to determine another appropriate solution.


We will make reasonable efforts to communicate significant substitutions before completing an order.

12. Food Handling & Customer Responsibility

Happy Life Ranch takes care to properly handle and store products while they are in our possession.

After delivery or pickup, the customer is responsible for the proper transportation, refrigeration, freezing, storage, preparation, cooking, and handling of all products.

Customers are responsible for following appropriate food-safety practices and determining whether products are appropriate for themselves, members of their household, guests, or animals.

13. Allergies & Product Information

Customers with food allergies, sensitivities, dietary restrictions, or other specific ingredient concerns are responsible for reviewing available product information and contacting Happy Life Ranch with questions before purchasing or consuming a product.

Because products may be processed, packaged, prepared, stored, or handled in facilities or environments where other foods or allergens are present, Happy Life Ranch cannot guarantee an allergen-free environment unless expressly stated for a particular product.

14. Limitation of Liability

To the extent permitted by applicable law, Happy Life Ranch is not responsible for loss or damage resulting from:

Improper transportation, handling, refrigeration, freezing, storage, preparation, or cooking after delivery or pickup;


Failure to provide an appropriate cooler or cold-storage method for a delivery;


Missed or unsuccessful delivery resulting from inaccurate or incomplete customer information;


Theft, animals, insects, weather exposure, or other events occurring after an order has been delivered to the customer's designated location;


Customer allergies, sensitivities, dietary restrictions, or reactions when applicable product information was provided or reasonably available; or


Delays or inability to fulfill an order caused by circumstances reasonably outside Happy Life Ranch's control, including severe weather, emergencies, carrier delays, power outages, processing delays, supply interruptions, or similar events.


Nothing in these Terms is intended to waive or limit any right or remedy that cannot legally be waived under applicable law.

15. Acceptance of Terms

By clicking “Place Order” online, enrolling in a subscription, submitting payment, or completing an in-person purchase with Happy Life Ranch, you acknowledge and agree that you:

Have read and understood these Terms of Service;


Agree that all sales are final, subject to the product-issue provisions stated above;


Agree to the 14-day unclaimed pickup order policy;


Understand that paid unclaimed orders will be converted to a non-expiring Happy Life Ranch account credit as described in these Terms rather than refunded;


Understand that unpaid unclaimed orders may be canceled and returned to inventory without account credit;


Agree to provide an appropriate method of maintaining safe temperatures for delivered and picked-up products;


Acknowledge that product prices are subject to change;


Agree to the applicable subscription terms when enrolling in a subscription; and


Authorize Happy Life Ranch to charge your selected payment method as applicable to your purchase or subscription.


16. Changes to These Terms

Happy Life Ranch may update these Terms of Service from time to time to reflect changes in our products, services, policies, or applicable requirements.

The current version and its “Last Updated” date will be posted on our website.

Changes will apply prospectively as appropriate and will not eliminate rights that cannot legally be waived.

17. Governing Law

These Terms of Service are governed by the laws of the State of Illinois, without regard to conflict-of-law principles, except where otherwise required by applicable law.

18. Contact Us

Happy Life Ranch, LLCBeecher, Illinois

Email: info@happyliferanch.comPhone: 630-877-7718

Thank you for supporting Happy Life Ranch and our mission to provide wholesome, pasture-raised food with integrity, faith, and care.